Dispute Resolution Process
It is the goal of all parties involved in New Jersey’s Clean Energy Program (NJCEP) to conduct business in a professional manner, without giving rise to any complaints or disputes. However, it is reasonable to expect that as in any other business, disputes may arise.
Regardless of who originates it, a dispute should always first be presented to the appropriate Program Manager who will make every attempt to resolve it. Contact us at 866-657-6278 and ask to speak to a supervisor or Program Manager.
If attempts to resolve the issue at the Program Manager level are unsuccessful, an appeal may be presented to the Program Administrator for further review. The appeal may be submitted by email and must be submitted within 45 days of the Program Manager's determination regarding the subject of the appeal or dispute. Please provide a copy of the NJCEP letter or other document from which you are appealing and as much other information as possible, including a detailed description of the issue, why you think your appeal should be granted, etc. The Program Administrator will review it and respond as soon as possible. (The Program Administrator typically acknowledges appeals within 5 business days of their submission. If you have not received an acknowledgment by then, you should contact the Program Administrator at 732-447-1359).
File a Petition
If all attempts to resolve an issue have been exhausted, pursuant to N.J.A.C. 14:1-1, you may file a petition for a formal hearing with the NJ Board of Public Utilities.